I order 3 assault wigeon to go with my 4 teal , 2 pintail and mallards ( they are 10+ years old) when they got here one had a bill broken during shipping, I sent a message on the “chat with us” I didn’t get a reply back to the message but what I got was an email stating a replacement was on the way. I was completely shocked how fast it was replaced. I now have a flock of 10 assault flying duck and they look great bouncing in the wind. Very happy for the past 10 years.